The ITIL v3 Managers Bridge course is targeted towards existing holders of ITIL Service Manager certificates from earlier ITIL versions who want to gain knowledge and understanding of the new content of ITIL version 3 and who wish to obtain the new ITIL Expert certification.

A manager’s certificate in IT Service Management based on ITIL versions 1 or 2 or v2 Practitioners who have accrued sufficient credits.

• Understand the main concepts, processes, benefits and challenges of ITIL v3
• Gain insight and understanding into the holistic Service Lifecycle approach that forms the core of ITIL v3

• Understand how these ITIL processes contribute to making an IT organization manageable
• Learn and understand the most important ITIL v3 definitions
• Gain access to a standardized vocabulary
• Prepare for the ITIL v3 Manager Bridge examination

The ITIL v3 Manager Bridge course highlights the new topics in ITIL v3 and the main differences from earlier ITIL versions.

Participants will gain awareness, knowledge and understanding on the following topics:

• Service management as a practice
• Service lifecycle
• Key principles and models
• Generic concepts
• Selected processes, functions and roles
• Technology and architecture
• ITIL v3 qualification scheme