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Windows Help Desk Courses
Supporting Users Running the Microsoft Windows XP Operating System (2261)
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Who Should Attend
| This course is intended for new entrants and career changers new to the IT industry, that have experience using Microsoft Office and have basic Microsoft Windows navigation skills, also current call center technicians with 6 months experience looking to validate their support skills. |
Prerequisites
| Basic experience using a Microsoft Windows Operating system, such as Microsoft Windows XP. A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer, core operating system technologies including installation and configuration, hardware components and their functions, major desktop components and interfaces, and their functions, TCP/IP settings how to use command-line utilities to manage the operating system and technologies that are available for establishing Internet connectivity |
Course Objectives
| This course enables students who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop Support Technician curriculum.
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| Students will learn how perform and troubleshoot and install the Windows XP operating system, perform post installation configuration, answer end user questions related to upgrading from a previous version of Windows, troubleshoot system startup and user logon problems, monitor, manage, and troubleshoot access to files and folders, troubleshoot connecting to local and network print devices, configure and troubleshoot hardware, storage devices, drivers and display devices, troubleshoot network protocols and services. Configure and troubleshoot Advanced Configuration and Power Interface (ACPI), input and output (I/O) devices, configure support for multiple languages or multiple locations, troubleshoot security settings and local security policy, local user and group accounts, troubleshoot the TCP/IP protocol, configure and troubleshoot Internet Connection Firewall (ICF) settings, troubleshoot name resolution issues, remote connections, end user systems using remote Desktop and Remote Assistance |
Course Content
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Introduction to Supporting Users
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Resolving Installation Issues
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Resolving Desktop Management Issues
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Resolving File and Folder Issues
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Resolving Hardware Issues
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Resolving Print Issues
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Resolving Network Connectivity Issues |
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