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Cisco Unified Communications Training
Administering Cisco CallManager (ACCM)
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Who Should Attend
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Customer
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Employee
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Channel Partners/Resellers |
Prerequisites
| Delegates are expected to have a working knowledge of computer software, Windows navigation and the ability to understand concepts of voice and computer system operation. |
Course Objectives
| After completing this course the delegate will be able to:
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Select, connect, and configure the various Cisco IP telephony devices
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Configure Cisco CallManager to add users, phones, and Cisco IP Communicator to the Cisco CallManager database using manual configuration, auto registration, or the Bulk Administration Tool
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Configure Cisco CallManager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, Cisco IP Phone Services |
Course Content
| ACCM teaches administrators how to perform the most frequently requested administrative tasks for installed Cisco IP telephones and users.
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Course Introduction
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Reviewing Telephony and IP Phones
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Introducing Cisco IP Phones
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Connecting End-user Devices
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Lab 3-1: End-user Devices
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Navigating CallManager
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Lab 4-1: Adding Users and Customising User Options
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Lab 4-2: Call Park, Call Pickup, Cisco Call Back, Barge and Privacy Features
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Configuring User Features
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Lab 5-1: Configuring Extension Mobility
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Lab 5-2 Call Display Restrictions and Client Matter Codes
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Using BAT, Remote Monitoring and Troubleshooting |
Dates Asia Pacific
To book a course, please click on the required city name.
Australia
New Zealand
Dates Europe
To book a course, please click on the required city name.
United Kingdom
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Sydney